TERMS & CONDITIONS

Last Updated: September 2026

Welcome to Amoaura. By placing an order through our website, you agree to these Terms & Conditions. These terms are intended to protect both our customers and our business while complying with applicable South African consumer laws.

1. PRODUCTS & AUTHENTICITY

We are committed to selling authentic and genuine products. Products are supplied as described on our website.

If you believe that a product is not authentic, materially different from its description, defective or unsafe, please contact us immediately with your order details and supporting evidence where applicable. We will investigate legitimate complaints and provide the appropriate remedy required by law.

2. ORDERS

Customers are responsible for ensuring that their name, contact details, product selection and delivery address are correct before completing an order.

Once an order has been processed or dispatched, changes or cancellations may not be possible.

We reserve the right to cancel orders affected by genuine pricing errors, stock issues, payment problems or suspected fraudulent activity. Where payment has already been made, any applicable refund will be processed accordingly.

3. SHIPPING & DELIVERY

Orders are typically delivered within 3–7 working days from the date of purchase. Please note that delivery times may vary depending on your location — orders to major urban areas are generally fulfilled closer to the lower end of this range, while deliveries to more remote or outlying areas may take longer.

We deliver across South Africa using our selected courier partners. Customers are responsible for providing an accurate delivery address and contact information.

4. RETURNS & EXCHANGES

You have 5 days from the date of receiving your order to request a return or exchange.

• Faulty/Damaged Product: If your product arrives faulty or damaged, you are eligible for an exchange, provided the issue is reported within 5 days.
• Incorrect Product: If you receive a completely different product from the one you ordered, you are eligible for a refund or replacement.
• Change of Mind: Returns or refunds are not available simply because you are unhappy with the product or have changed your mind.
• Late Returns: Requests made after the 5-day return period will not be eligible for a refund or exchange.

All return and exchange requests must be submitted within the specified 5-day period and may require proof of purchase and photographic evidence.

5. INCORRECT PRODUCTS

If you receive a product different from what you ordered, please contact us as soon as possible. Where the error is confirmed to be ours, we will provide an appropriate remedy, which may include a replacement, exchange or refund, subject to applicable law.

6. DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged, defective, unsafe or materially unsuitable for its intended purpose, contact us as soon as possible. We may request photographs, videos, your order number and other reasonable information to investigate the issue.

7. BEAUTY & PERSONAL-CARE PRODUCTS

For hygiene and safety reasons, opened or used cosmetics, skincare, haircare, oral-care and personal-care products may not qualify for voluntary change-of-mind exchanges where permitted by law. This does not affect statutory rights relating to defective, unsafe or incorrectly supplied products.

8. ONLINE COOLING-OFF RIGHTS

Certain online transactions may be subject to statutory cooling-off rights under South African law. Where applicable, qualifying electronic transactions may have a 7-day cooling-off period, subject to the exclusions and conditions provided by law.

9. REFUNDS

Where a refund is approved, it will generally be processed through the original payment method where reasonably possible. Processing times may depend on the payment provider and customer's bank.

10. RETURN SHIPPING

Where the wrong product was supplied by us or where applicable law requires the supplier to cover return costs, we will provide appropriate return instructions. For voluntary change-of-mind exchanges, the customer may be responsible for reasonable return delivery costs where permitted by law.

11. PRICING & PROMOTIONS

Prices are displayed in South African Rand (ZAR), unless otherwise stated. Promotions may have specific terms, expiry dates, stock limitations or product exclusions. We reserve the right to correct genuine pricing or listing errors.

12. STOCK AVAILABILITY

All products are subject to availability. If an ordered product becomes unavailable, we may offer a suitable alternative or, where appropriate, a refund.

13. PAYMENT

Orders are processed after successful payment confirmation. We may request additional verification where a transaction appears suspicious or potentially fraudulent.

14. FRAUD & ABUSE

We reserve the right to investigate suspected fraudulent or abusive activity. Where appropriate and lawful, affected orders or accounts may be suspended or cancelled. This does not affect legitimate consumer rights.

15. CUSTOMER COMPLAINTS

Customers are encouraged to contact us directly regarding any complaint. Please provide your full name, order number, contact details, description of the issue, and relevant photographs/videos where applicable.

16. PRIVACY

Customer information may be collected and used to process orders, arrange delivery, process payments, provide customer support, prevent fraud and comply with legal obligations. Personal information will be handled in accordance with our Privacy Policy and applicable South African data-protection laws.

17. LIABILITY

We are not responsible for delays or losses caused by circumstances outside our reasonable control. Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded under South African law.

18. CHANGES TO THESE TERMS

We may update these Terms & Conditions when necessary. The latest version published on our website will apply to future transactions.

19. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

20. CONTACT

Amoaura
Email: nkunampimo@gmail.com
WhatsApp: 060 478 4554
Phone: 068 199 4473
Business Address: Johannesburg, South Africa

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CUSTOMER ACKNOWLEDGEMENT

By placing an order with Amoaura, you acknowledge that you have had an opportunity to review these Terms & Conditions and agree to the terms applicable to your purchase, subject to your rights under applicable South African law.

Amoaura — Authentic Products. Quality Service. Customer First.